I would like to lodge a complaint against your company, I have been trying to book a holiday for 3 days starting on the 17/07/19 where i spoke to Russell, who offered me The Pineta park Deluxe Hotel in Turkey, when i passed over my bank details, he immediately tried to take money out but my bank wouldn't allow it, but then it released £2000, Russell is on the phone with me and telling me to take check if all details are correct, when i noticed the hotel was different, it was the Pineta Club Hotel, i immediately told him to stop taking money out as the hotel was wrong, but he said there were no rooms in the other hotel, then why i wasn't asked this before confirming my booking and taking my money, the next i asked to speak to manager and i was transferred to Adam Smith in the escalation department, who instead of apologizing, started showing me other hotels, i however conceded and listened, he offered me the Marmaris Park Hotel, i told him during the whole telephone conversation that there are 2 hotels by that name, one is the MARMARIS PARK Hotel and the other is THE PARK MARMARIS and both are in different locations and different addresses, but the Adam kept on tellling me that no there one and the same, names have been turned around, he read all the facilities available in the Marmaris Park Hotel, and also the address, thats when i agreed for him to go ahead, however i received my confirmation, and again i have been conned again, as it said THE PARK MARMARIS HOTEL, which was the wrong hotel, this ws the second day. teletext have taken 3000 pound off my money, i will be seeking legal advise
i asked for a refund as i could not have the hotel i paid for and was told i cant have a refunded and have to take the replacement that was offered. I recieved a email from teletext holidays saying the hotel i had paid for is now not available, so they offered me another hotel to stay in which i refused as it does not meet my requirements.
#Teletext hotels only how to
READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems Whilst at the resort the “emergency contact” given by teletext was disgraceful, rude and unable to explain the process, spent over an hour explaining that the conditions were effecting my partner’s health and they were more interested in asking for more money for another hotel showing absolutely no concern or sympathy for our situation. If you have a complaint they hide behind emails and will maybe contact you after 28 days or not at all. Mouldy, noisy, falling apart rooms and disgusting living conditions are acceptable to Teletext.
By moving to a managed service, where it is accessing the latest technology at a fixed, known price point, Teletext is getting the knowledge and surety needed to be comfortable moving forward.They show you on there web site is cheap but is not is a ripoff they said they advertise one room only but is rubbish companyĭisgusting Customer service, once you hand over the money they want nothing to do with you, returned from a terrible holiday due to the shocking state of the hotel. Improved confidence and peace of mind – Being under constant pressure to perform and to deliver, regardless of the state of your infrastructure, is not only stressful but can impact one’s ability to plan, as resources and budgets tend to have a ‘shifting sands’ quality about them.
Increased team utilisation – The passing over of the management and maintenance burden of both data centre and networks has allowed Teletext to focus its IT skills where they’re most needed, on the high value front end product, rather than waste them on ‘keeping the lights on’ activity. So 24/7 Teletext is benefitting from help and support from those that genuinely understand how mission critical IT is to the organisation – and will work professionally and tirelessly to ensure problems are quickly resolved and requests are promptly met. Enhanced business support – Responsiveness, commitment and honesty underpin the Redcentric approach.
0 kommentar(er)
