“Before they’re done, we respond and we’re not responding on target.” “Part of the time when we listen we hear a few words and we jump into the editing room of our mind to prepare an answer before we have paid attention to everything they’re saying,” Andersson says. Many times, too, as soon as the other person starts speaking, we’re busy preparing our answer before they even have 10 words out of their mouth. Most of the time we’re expecting people to say things that fit into our categories so we’re really not as open to hearing what they’re saying as we could be.” “Most of us have been gifted with the ability to hear, but few of us have taken hearing and refined it into the art of listening,” he says. I recently spoke with management expert Don Andersson about the difference between the two and how we can improve our listening ability.
For instance, have you ever had an employee come in your office and you’re on the computer? You’re busy, you’ve got stuff to do, so while they stand there and talk to you, your body is facing the computer, your eyes are on the computer and an ear, or maybe two, is devoted to the poor soul on the other side of your desk.Īside from the abominable body language you’re displaying (“What I’m doing on the computer is more important than you”) you’re probably not really listening to what the person’s telling you. When it comes to the similarities between listening and hearing, the only one is you use your ears for both.
0 kommentar(er)
